Refund Policy

1. Overview

We want you to be completely satisfied with our AI-powered image editing platform. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting them.

2. Subscription Refunds

2.1 7-Day Money-Back Guarantee

New subscribers are eligible for a full refund within 7 days of their initial subscription purchase, provided:

• You have used less than 20% of your monthly credit allocation
• No violation of our Terms of Service has occurred
• The refund request is made within 7 calendar days of purchase

2.2 Prorated Refunds

In exceptional circumstances, we may provide prorated refunds for the unused portion of your subscription:

• Technical issues that prevent service usage for extended periods
• Significant service disruptions lasting more than 48 hours
• Billing errors or unauthorized charges

3. Credit and Usage Refunds

3.1 Processing Credits

Credits used for image processing are generally non-refundable. However, we may issue credit refunds for:

• Technical failures resulting in unusable output
• System errors that consumed credits without processing
• Duplicate charges due to platform bugs

3.2 Unused Credits

Unused credits do not carry over between billing cycles and are not refundable upon subscription cancellation, except in cases covered by our 7-day money-back guarantee.

4. Non-Refundable Items

The following are not eligible for refunds:

• Subscription renewals after the 7-day initial period
• Credits used for successful image processing
• Subscription downgrades (price difference is not refunded)
• Cancellations due to violation of Terms of Service
• Change of mind after the initial 7-day period
• Free tier usage or promotional credits

5. Refund Process

5.1 How to Request a Refund

To request a refund:

1. Contact our support team at bright@iley.app
2. Include your account email and reason for the refund request
3. Provide any relevant documentation (screenshots, error messages, etc.)
4. Allow up to 5 business days for our team to review your request

5.2 Refund Timeline

Once approved:

• Credit card refunds: 5-10 business days
• PayPal refunds: 3-5 business days
• Bank transfer refunds: 7-14 business days

6. Subscription Cancellation

You can cancel your subscription at any time:

• Access your account settings and click "Cancel Subscription"
• Your subscription will remain active until the end of the current billing period
• You will retain access to premium features until the period ends
• No future charges will occur after cancellation

7. Billing Disputes

If you notice an unexpected charge:

• Contact us immediately at billing@imageeditor.com
• We will investigate and resolve billing errors promptly
• Unauthorized charges will be refunded in full
• We may temporarily suspend account access during dispute resolution

8. Technical Issues

If you experience technical problems:

• Contact our technical support team for assistance
• We will work to resolve issues before considering refunds
• Service credits may be provided for extended outages
• Refunds may be considered if issues cannot be resolved

9. Fair Usage Policy

Our refund policy is designed to be fair to all users. We reserve the right to deny refund requests that appear to abuse our policy, including but not limited to: repeated refund requests, attempting to use the service extensively before requesting refunds, or other patterns that suggest misuse of our refund policy.

10. Changes to This Policy

We may update this Refund Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our service after changes constitutes acceptance of the updated policy.

11. Contact Information

For refund requests or questions about this policy:
Email:bright@iley.app
Billing inquiries: bright@iley.app

Address: United Kingdom